Customer Signals
Real-time behavioral triggers
Act instantly on shopper signals such as browsing, cart abandonment, repeat visits, purchases, and inactivity.
Campaign Automation for Retailers
Campaign automation for building seamless journeys
Build connected omnichannel journeys that adapt in real time to every customer and every business goal.
Powering Customer Experiences for Leading Retailers Globally
One-to-one experiences, at retail scale
Modern customers don't move in straight lines. Your automation shouldn't either.
ContactPigeon enables scalable, real-time personalization by reacting instantly to how each shopper browses,
engages, and buys. Every message is triggered by behavior, shaped by context, and automatically optimized for conversion.
Menura AI
AI-driven personalization
Menura AI adapts content, timing, product recommendations, and offers based on real-time signal data - not guesswork.
Segmentation
Behavioral Segmentation
Continuously cluster customers by live behavior, purchase history, engagement level, lifecycle stage, and predictions.
Visual Flow Builder
Build sophisticated automation flows without complexity
The visual journey builder gives you full creative freedom while remaining powerful enough to support advanced logic, branching, loops, and real-world customer behavior.
- Drag & drop simplicity
- Advanced logic with conditions, loops, and decision points
- Trigger multiple journeys from a single customer action
- See flows clearly, edit instantly, launch confidently
Omnichannel Orchestration
Reach customers wherever they are
ContactPigeon orchestrates seamless journeys across email, SMS, web push, WhatsApp, web, and more, ensuring every interaction feels consistent, timely, and personal.
- Unified journeys across channels, not siloed campaigns
- Automate channel selection based on engagement and preference
- Real-time synchronization across promotional and transactional touchpoints
How Dress2unDress increased revenue by 69% with campaign automation
Working seamlessly with ContactPigeon, we've leveraged data and tools to ensure our message reaches every woman.
Nassos A., Owner, Dress2Undress
69%
Higher sales from automation
68%
Increase in new customers
27%
Percentage of total sales automated
Proven journey flows, ready to launch
Start fast with a library of prebuilt automation flows designed around real retail use cases. Use them as-is or customize them to match your brand and strategy.
Abandoned cart recovery
Recover lost revenue with timely, intent-based reminders that nudge shoppers to finish checkout.
Browse abandonment
Re-engage high-intent visitors with personalized follow-ups based on browsing signals.
Repurchase reminder
Drive repeat purchases by predicting replenishment windows and sending automated reminders.
Price drop alert
Convert hesitant shoppers instantly with real-time price drop notifications.
Welcome series
Turn first-time visitors into loyal customers with tailored onboarding sequences.
Win back flows
Reactivate inactive customers with personalized offers and dynamic content.
Cross-sell / Upsell
Increase AOV with behavior-driven product recommendations and bundles.
Post purchase nurture
Extend customer lifetime value with follow-ups, reviews, and loyalty triggers.
Analytics & Insights
Measure what matters
With real-time analytics and AI-powered insights, you can see exactly how every journey performs and continuously optimize performance.
- Journey-level performance and bottleneck detection
- Engagement, conversion, and revenue attribution
- Multivariate A/B testing across messages, timing, and logic
- Customer behavior insights across every touchpoint
Frequently asked questions on Campaign Automation
What is campaign automation, and how is it different from scheduled campaigns?
Campaign automation refers to the tools and mechanisms behind automating the activity of marketing campaigns. It's used to drive sales through the following processes of lead nurturing and conversion. For example, engaging with leads by sending triggered emails or other forms of marketing messages. Oftentimes, campaign automation allows marketers to engage customers at the optimal moment based on real-time customer behaviors or actions.
Which channels can I use in automated journeys?
ContactPigeon's automation supports messaging across multiple channels, including email, SMS, push notifications, on-site pop-ups, and other integrations, allowing you to engage customers wherever they interact with your brand.
How does ContactPigeon personalize automation at scale?
ContactPigeon uses a powerful rule-based automation engine that reacts to real-time customer behavior. It triggers personalized messages and product recommendations based on actions like browsing, cart activity, and purchase history, ensuring each customer receives relevant engagement.
How are messages sequenced and coordinated within an automated journey?
Messages within a journey are sequenced based on customer actions and responses. ContactPigeon adapts the flow in real time, advancing, pausing, or changing paths depending on engagement, so customers receive coherent, non-repetitive communication across touchpoints.
How do I measure and optimize automation performance?
ContactPigeon provides analytics and reporting across your automated journeys so you can monitor engagement, conversion, and overall performance. You can use these performance insights to refine triggers, messaging, and sequencing for better results.
Do I need technical skills to build automation journeys?
No. ContactPigeon includes a drag-and-drop automation builder and pre-built workflow scenarios, so marketers can create and customize automated journeys without heavy technical or engineering expertise.
What events and data can trigger automated journeys in ContactPigeon?
Automated journeys are triggered by real-time customer behavior, including actions like cart abandonment, browsing specific products or categories, first sign-ups, and other engagement signals that indicate intent or conversion opportunities.
Can multiple automation journeys run at the same time? How does ContactPigeon handle journey logic and branching?
Yes. ContactPigeon's automation engine supports concurrent journeys and branching logic based on customer behavior. You can build multiple workflows that trigger under different conditions, and the rule-based system routes each customer into the appropriate path based on their real-time interactions.