Instant Reach
Target the right moment
Use mobile messaging when immediacy and response speed matter most, turning urgency into clicks and orders.
Mobile Marketing for Retailers
Mobile messaging
for fast-moving retail
Run personalized SMS, RCS, Viber, and WhatsApp campaigns from one platform. Trigger real-time messages, automate journeys, and connect every send to customer data, revenue, and retention.
Powering Customer Experiences for Leading Retailers Globally
Make every message count
Mobile messaging works best when it is used with precision. ContactPigeon helps you focus sends on the highest-intent moments by combining segmentation, automation, customer intelligence, and cross-channel orchestration. That means less wasted spending, better customer experience, and stronger commercial outcomes.
Omnichannel
Coordinate the channel mix
Combine SMS, Viber, and WhatsApp with email, push, pop-ups, and chat. All in one platform.
Analytics
Measure real impact
Track how mobile messaging contributes to clicks, orders, revenue, and retention.
RCS Messaging
Richer mobile experiences with RCS Messaging
Rich Communication Services (RCS) brings app-like experiences directly into the native messaging inbox.
With branded senders, rich cards, images, carousels, and action buttons, RCS allows brands to create interactive conversations without requiring customers to install an app.
Visual Builder
Easily create and preview campaigns
Design and launch campaigns with an intuitive visual builder that lets you create, test, and preview messages before sending. Run standalone campaigns or automate complex omnichannel journeys that incorporate SMS into your broader engagement strategy, using a library of proven, high-converting templates to get started quickly.
Cost Optimization
Optimize messaging cost with smart channel fallback
Mobile messaging costs vary by channel and region, so ContactPigeon offer fallback mechanics. Brands can choose which channel to try first, such as Viber or WhatsApp, and automatically fall back to SMS or another channel if the message cannot be delivered.
This ensures reliable delivery while giving marketers full control over cost optimization and channel strategy.
Personalized SMS
Personalization powered by real customer signals
Go beyond generic blasts and first-name tags. ContactPigeon connects mobile messaging to unified customer profiles enriched with browsing behavior, purchase history, product interest, loyalty status, lifecycle stage, churn signals, and predicted value.
Use these signals to tailor content, offers, timing, and channel choice so every message feels timely, relevant, and conversion-focused.
Product Interest
Cart Activity
Checkout Action
Churn Risk
Loyalty Tier
Rebuy Timing
Recent order
Delivery Status
16% sales growth via automation and personalized messaging channels
At Calvin Klein, unifying customer data across channels allowed us to deeply understand our audience. Through automation and personalization, we didn't just increase revenue, we elevated the entire customer experience.
Giorgos Betchavas, Managing Director, SARKK S.A. Tommy Hilfiger & Calvin Klein
Compliant Signup
Built with consent and control in mind
Effective mobile messaging depends on trust. ContactPigeon helps brands manage consent at customer level, support opt-in and opt-out processes, and keep communications aligned with privacy requirements.
- Customer-level consent management
- Opt-in and opt-out support
- Unified permissions across channels
- Privacy-conscious messaging operations
Dashboard
Reporting that shows what is working
Monitor campaign and automation performance through reporting built for decision-making. Track deliveries, clicks, conversions, attributed revenue, and results by campaign, channel, segment, or journey. Because mobile messaging sits inside the wider ContactPigeon platform, reporting stays connected to the full customer journey instead of living in a silo.
Use cases on how SMS marketing applies in retail
From recovering lost carts to announcing new arrivals, mobile messaging helps you engage shoppers at the exact moments that influence conversion.
Cart recovery
Recover lost revenue with timely reminders before intent fades.
Browse abandonment
Re-engage shoppers who showed interest but left before taking action.
Loyalty moments
Reward top customers with early access, reminders, and exclusive perks.
Back-in-stock
Bring high-intent shoppers back when the opportunity improves.
Store or Event Updates
Drive turnout for openings, local campaigns, and in-store promotions.
Price drop
Reconnect with high-intent shoppers when a product becomes more compelling.
Flash sales
Drive urgency for promotions, markdowns, and campaign countdowns.
New arrivals
Promote launches to the customers most likely to care.
Frequently asked questions on SMS Marketing
What mobile messaging channels does ContactPigeon support?
ContactPigeon supports multiple mobile messaging channels, including SMS, Viber, and WhatsApp, allowing brands to reach customers through the messaging platforms they already use.
Can I automate SMS messaging campaigns?
Yes. ContactPigeon allows retailers to automate SMS campaigns based on customer behavior and events. Messages can be triggered automatically for specific actions such as abandoned carts, order updates, or other customer journey events.
What is RCS messaging? How is it different from SMS?
RCS (Rich Communication Services) is a next-generation messaging protocol that enhances traditional SMS by supporting rich media features such as images, buttons, and interactive content. Compared to standard SMS, RCS provides a more interactive and app-like messaging experience for customers.
Can mobile messaging work with email and other channels?
Yes. ContactPigeon enables omnichannel marketing, meaning SMS and other mobile messaging channels can be combined with email and additional communication channels to create coordinated customer journeys and campaigns.
What types of campaigns can I send?
Retailers can send a variety of campaigns through mobile messaging, including promotional messages, back-in-stock alerts, abandoned cart reminders, order confirmations, and other transactional or engagement messages designed to drive conversions and customer engagement.
Can I personalize messages using customer data?
Yes. ContactPigeon allows marketers to personalize mobile messages using customer data and behavioral insights, enabling more relevant communication based on preferences, purchase history, and interactions.
Will the ContactPigeon team help with setup?
Yes. ContactPigeon team supports customers during setup and onboarding, helping brands implement their messaging campaigns and ensure the platform is configured effectively.
What SMS/RCS providers do you integrate with?
ContactPigeon integrates with multiple SMS and messaging providers, giving businesses flexibility in choosing the provider that best fits their needs and infrastructure.
Is ContactPigeon's Messaging Marketing (SMS/Whatsapp/Viber) legal and GDPR-compliant?
Yes. ContactPigeon's messaging marketing solutions are designed to be GDPR-compliant, requiring proper user consent and enabling businesses to communicate with customers in a legally compliant way.
How does your pricing work for SMS?
SMS pricing typically depends on message volume and the messaging provider used. Businesses can select providers and plans that match their messaging needs and campaign scale.