Discovery is becoming conversational
Shoppers don't always want to navigate categories, filters, and search results. Increasingly, they simply want to describe what they need and get relevant guidance.
Agentic AI for Retail
AI-powered shopping and customer assistance for retail
From finding the perfect product to checking availability, Menura AI Retail Assistant powers intelligent conversations across your retail experience, combining deep product knowledge, customer context and AI reasoning to guide shoppers from question to purchase.
Powering Customer Experiences for Leading Retailers Globally
Every retail conversation is now a buying moment
Growing number of shoppers turn to chat to compare, check availability, and decide what to buy. Menura AI Retail Assistant turns these moments into helpful, personalized conversations that remove friction and keep shoppers moving forward.
Sales and support are blending
A question about sizing, delivery, returns, or product compatibility can be the difference between completing a purchase and leaving the site.
Shoppers expect immediate assistance
Retail teams cannot be available for every shopper, on every page, at every hour. AI makes personalized assistance available whenever the customer needs it.
What is Menura AI Retail Assistant
Every conversation, closer to conversion
The retail assistant combines product intelligence, customer context, and conversational AI to deliver personalized guidance across the shopping journey.
Understand what every customer is actually looking for
Shoppers rarely arrive with perfectly formed queries.
Menura interprets natural-language requests, identifies intent, and asks follow-up questions when needed to understand what matters most, from budget and style to use case, preferences, and urgency.
When customer data is available through ContactPigeon, it can also use browsing behavior, purchase history, profile data, and predictive insights to make the conversation more relevant.
Help shoppers find the right product through conversation
Menura understands your product catalog beyond basic keywords.
It learns from product names, attributes, descriptions, imagery, categories, pricing, availability, and other commerce data to understand how products relate to one another.
That allows shoppers to search naturally, compare products, explore alternatives, and receive relevant recommendations without navigating endless filters or category pages.
Remove the questions and friction that stop shoppers from buying
Retail Assistant doesn't stop at product recommendations.
It can answer common questions around availability, delivery, returns, promotions, product details, and other purchase considerations — helping shoppers make decisions while intent is still high.
It can also support actions such as:
- Surfacing relevant offers
- Suggesting complementary products
- Presenting shoppable product cards
- Helping shoppers reach free-shipping thresholds
- Assisting with add-to-cart and checkout
- Escalating complex requests to a human agent
The result is a shopping experience that feels closer to having a knowledgeable sales associate available online.
Turn shopper questions into actionable retail intelligence
Every conversation reveals something valuable.
Menura captures signals around shopper intent, product demand, recurring questions, purchase barriers, sentiment, and reasons shoppers need human assistance.
Retail teams can use this conversational intelligence to understand:
- What customers are trying to buy
- Where shoppers hesitate
- Which products generate questions
- What prevents purchases
- Which issues repeatedly require support
- How AI-assisted conversations influence sales
Instead of leaving these insights buried in chat transcripts, Menura makes them visible through dedicated analytics and conversation exploration.
See Retail Assistant in action
Menura AI Retail Assistant engages shoppers much like a knowledgeable sales associate would: understanding what they need, asking the right questions, and helping them move toward the best option. Explore how it works in the demo below.
Natural Conversation Flow
Retail Assistant uses natural dialogue to understand what shoppers are looking for, clarify intent when needed, and respond intelligently.
Shoppable Product Recommendations
It interprets the shopper's request and presents relevant products with useful information such as price, availability, product attributes, and delivery options.
Seamless Purchase Journey
Move naturally from discovery to recommendation to action. Shoppers can explore products, select options, add items to cart, and continue toward purchase without restarting their journey.
Common Inquiries Handled Instantly
Answer frequent questions around product availability, shipping, order status, returns, refunds, payments, and store policies — around the clock.
Smart Escalation to Human
When human attention is needed, Retail Assistant can identify the conversation, preserve its context, route it to the Human Attention Hub, and help the right team member take over.
Conversation Intelligence
Retail Assistant does more than answer questions.
Together with Samaritan Chat and the AI analytics suite, it helps teams understand what shoppers want, where they hesitate, how effectively AI and human agents respond, and how chat activity connects to commercial outcomes.
Executive Overview
Get a high-level view of conversation volume, satisfaction, service performance, and escalation trends across your chat operation.
AI Performance
Understand how effectively Retail Assistant handles shopper conversations — including AI engagement, response speed, product discovery, recommendations, containment, and performance by entry point or AI helper.
Agent Performance
Understand human agent workload and performance across conversations served, missed conversations, wait times, SLA performance, and customer satisfaction.
Human Handoff
See when and why shoppers move from AI to human support, including user-requested escalations, AI-triggered handoffs, wait times, ratings, and conversation outcomes.
Customer Intent & Sentiment
See what shoppers are asking about, which topics indicate buying intent, where friction occurs, and how sentiment varies across different conversation types.
Turn conversations into signals around demand, objections, and recurring customer needs.
Website & Sales Impact
Connect conversations to the wider shopper journey.
See which pages and products visitors viewed before chatting, where conversations begin, and how chat-engaged sessions relate to purchase rates and commercial outcomes.
Conversation Explorer
Move from aggregated metrics into the conversations behind them.
Search, review, and export individual chats to better understand shopper needs and investigate specific issues.
Chat Analytics
See conversation volume, ratings, workload, and activity across hours and agents to identify peak periods, staffing needs, and performance trends.
Ready to turn shopper conversations into checkouts?
See how Menura AI Retail Assistant can guide customers, support your team, and turn everyday conversations into better shopping experiences.
Trusted by 500+ brands globally. Rated Top Customer Satisfaction on G2.
Plays well with your
Menura AI Retail Assistant can work as the intelligence behind your existing chat experience, adding product knowledge, customer context, AI reasoning, and personalized recommendations without requiring you to replace your current interface.
Seamless Integration
Zero Disruption
Not using a chatbot yet?
No problem! Samaritan Chat by ContactPigeon gives retailers a complete conversational experience for both AI and human-assisted customer engagement.
Quick Setup
Get your conversational experience up and running within 48 hours.
Powered by Menura AI
Retail Assistant intelligence is built directly into the experience.
AI + Human Support
Manage AI and human conversations within one connected environment.
One AI layer powering every interaction.
Retail Assistant is one of the ways Menura AI puts ContactPigeon's retail intelligence to work.
Menura AI connects customer and commerce data with AI reasoning to help retail teams understand, engage, create, and personalize every part of a customer journey.
The intelligence layer
Menura AI Overview
The intelligence layer that powers smarter customer experiences, from conversational assistants and business intelligence to autonomous agents that act on real-time context.
Learn more →Retail Assistant
Guide shoppers through discovery, purchase, and support.
Explore agent →Data Canvas
Ask questions, uncover insights, and create smarter audiences.
Explore agent →
Campaign Composer
Create high converting content and campaigns with one prompt.
Agentic 1-to-1
Determine the most relevant next experience for each customer based on a set goal.
Frequently asked questions for Menura AI Retail Assistant
What makes Retail Assistant different from a typical chatbot?
Traditional chatbots usually rely on predefined flows, FAQs, or generic language models.
Menura AI Retail Assistant combines AI reasoning with your product catalog, business information, customer context, and retail-specific workflows.
That means it can interpret what shoppers want, ask follow-up questions, recommend relevant products, handle common service requests, and personalize responses based on available customer context.
How long does it take to set up Retail Assistant?
Setup depends on your product data, integrations, business rules, and chat environment.
The ContactPigeon team supports the process from product-data onboarding and configuration through testing and go-live.
Can I use Retail Assistant with my existing chatbot?
Yes.
Menura AI Retail Assistant is designed to work with existing chat environments, adding product intelligence, recommendations, and AI reasoning behind the conversation without necessarily replacing your current chatbot.
Alternatively, retailers can use ContactPigeon's Samaritan Chat as the complete conversational interface.
What eCommerce platforms does it support?
Menura AI Retail Assistant can work with retail environments including Shopify, WooCommerce, Magento, BigCommerce, and custom eCommerce setups through available integrations and APIs.
How does Retail Assistant handle customer data and privacy?
Retail Assistant operates within ContactPigeon's data and privacy framework, allowing retailers to control the customer and business information available to AI-powered interactions.
Can Retail Assistant communicate in multiple languages?
Yes. Retail Assistant can support multilingual shopper conversations, allowing retailers to serve customers across multiple markets from the same conversational experience.
Can shoppers complete purchases through the conversation?
Retail Assistant can support assisted-commerce actions such as product selection, add-to-cart, and progression toward checkout, depending on the retailer's integration and configuration.
What kinds of questions can Retail Assistant answer beyond product recommendations?
Retail Assistant can also support common service questions such as delivery, returns, store policies, product availability, and order-related inquiries when the required information is available through configured content or connected systems.
When it cannot resolve a request, it can follow the retailer's defined escalation path to human support.