With deep knowledge of your product catalog and customer insights, Menura AI helps retailers guide shoppers, answer questions, and uncover the intent, sentiment, and commercial signals hidden inside every conversation.
Powering Customer Experiences for Leading Retailers Globally
Growing number of shoppers turn to chat to compare, check availability, and decide what to buy. Menura AI turns those moments into signals of intent, friction, and revenue opportunity.
Through chat, shoppers are expecting guidance, not static search results.
A delivery question, return question, or sizing question can decide whether someone buys.
Valuable signals around intent, sentiment, demand, and blockers are often trapped in transcripts.
Menura connects what your business knows, who each shopper is, and what happens in every conversation—then turns it all into action and insight.
Menura AI learns from your product catalog, product attributes, images, reviews, availability, pricing, store policies, and brand rules, so it can guide shoppers with context that generic AI agents do not have.
Product catalog 
Brand Guidance 
Response guardrails 
Business policies 
Menura AI can use customer profile, shopping behavior, and real-time session context to make the conversation more relevant. It understands not only what the shopper is asking, but also what they viewed, where they came from, and what they may be trying to do next.
Menura AI helps shoppers move forward in the moment. It asks better follow-up questions, compares products, recommends alternatives when exact matches are unavailable, presents shoppable product layouts, and routes conversations to the right AI or human specialist when needed.
Shoppable Card 
Specialist AI Agents 
Human Attention Hub 
Conversations become a continuous source of insight, revealing demand, friction, sentiment, and opportunities teams can act on across the business.
AI Reviewer 
Dashboard Suite 
Sentiment Analysis 
Live Chat Stream Menura AI engages customers like a seasoned sales associate would. Smart. Fast. Human-like. Personalized. And it never takes a day off. Explore how it works in the demo chat below.
Menura AI engages with customers with human-like dialogue, seeks to understand intent, and responds intelligently.
Menura AI analyzes customer requests and instantly presents the most relevant products, including pricing, availability, and key characteristics, learned through large language model training on your product catalog.
From product recommendation to shoppable cards to purchase confirmation, Menura guides customers through a smooth, conversion-optimized experience that feels natural and helpful.
Quickly resolves frequent customer questions, such as order status, shipping options, returns and refunds, product availability, billing inquiries, and store policies, delivering instant and accurate support around the clock.
Workflows for identifying conversations that require a human, preparing the handoff, flagging for Human Attention Hub, and measuring the outcome.
Menura AI and Samaritan Chat go beyond answering questions. Together in AI analytics suite, they help teams understand what shoppers want, where they hesitate, how conversations perform, and how chat activity connects to commerce success.
A high-level view of conversation volume, satisfaction, and performance metrics across all channels. Leadership can get a pulse conversation health, service levels, and escalation trends in one place.
The AI Performance Dashboard gives teams a clear view of how effectively Menura AI supports shopper conversations, including AI engagement, response speed, product recommendations, containment performance, and which helpers, agents, or entry points perform best.
The Agent Performance Dashboard helps team leads understand human agent activity, including conversations served, missed conversations, wait times, SLA performance, and satisfaction ratings, so they can identify workload issues, coaching opportunities, and areas where human support adds the most value.
The Human Handoff Dashboard shows when and why conversations move from AI to human support, tracking AI-forwarded conversations, user-requested handoffs, wait times, ratings, and outcomes so teams can improve routing logic and get the right conversations to the right people faster.
The Intent & Tags Dashboard helps teams see what shoppers are asking about most often, which topics show high buying intent, where customers experience friction, and how sentiment changes across different conversation types, so teams can uncover demand signals, purchase blockers, and recurring support issues.
The Website Behavior & Commercial Impact Dashboard connects chat activity with the shopper journey, showing what pages or products visitors viewed before chatting, which entry points drive engagement, and how chat-assisted sessions relate to purchase rates, conversion uplift, and revenue-impact indicators.
Teams can now move from high-level analytics into the exact conversations behind the numbers, with searchable details and conversation-level export options.
Get a live view of chat activity, including volume, ratings, and load by hour and agent, so teams can identify peak periods, staffing needs, and performance trends.
See how Menura AI can guide customers, support your team, and uncover business insight from every chat.
Trusted by 500+ brands globally. Rated Top Customer Satisfaction on G2.
Menura AI is designed as an AI chat agent that seamlessly integrates with your current infrastructure. No need to replace your existing chatbot. Menura AI works alongside it by feeding intelligent product knowledge and recommendations into every conversation.
No problem! We offer a complete chat solution, Samaritan Chat by ContactPigeon, built for retailers without an existing chatbot.
Get up and running in 48 hours
Built with Menura AI intelligence from day one
Complete setup and ongoing maintenance
Menura is trained specifically on your product catalog, customer reviews, and business data, making it uniquely knowledgeable about your business. Unlike generic AI agents that handle a pre-defined set of FAQ, Menura understands your product features and can make intelligent recommendations based on customer preferences and behavior patterns. Lastly, Menura can work with your existing chatbot with direct integration that feeds into the chatbot's response.
Setup typically takes 48-72 hours once we have access to your product data and customer insights. Our team handles the entire integration process, including training the AI on your catalog, setting up the chat interface, and testing all functionalities before going live.
Menura integrates seamlessly with all major ecommerce platforms including Shopify, WooCommerce, Magento, BigCommerce, and custom solutions through Samaritan Chat. We also support integration with popular CRM systems, email marketing tools, and analytics platforms.
We're currently in private alpha with a select group of merchants. Contact us to join the early access program and get a personalized demo. Early access participants receive special pricing and priority support as we prepare for our full launch.
We take data security seriously. Menura is fully GDPR compliant and uses bank-level encryption for all customer data. We never store sensitive payment information and all conversations are encrypted. You maintain full control over your customer data at all times.
Yes, Menura supports over 50 languages and can automatically detect and respond in the customer's preferred language. This makes it perfect for businesses with international customers or multilingual markets.
Yes, Menura supports assisted sales, allowing customers to complete their orders directly within the chat session with minimal friction.
Yes, as long as this information is available on site or provided via API, Menura can be trained to handle common support queries as a typical human agent can. In case the required information is not available, Menura can direct customers to a live agent or any other escalation path defined by the business.
