Deliver meaningful engagements with your customers, anywhere.

Award-winning Customer Engagement Platform for predictable eCommerce and retail outcomes.

4.9/5 across all customer reviews
Capterra G2 Crowd Trust Pilot
Omnichannel customer engagement solution
Marks & Spencer
Tommy Hilfiger
The Body Shop


Discover Samaritan, the brand new ContactPigeon Omnichannel Chat!


Reach your customers across all marketing channels.

eCommerce email templates

Omnichannel outbound messages

Simplify your cross-channel campaigns with centralized workflow management for maximized customer experience.

Build engaging customer experience

Easily build unique customer journeys and touchpoints across key message channels, including email, push-notifications, SMS, Messenger, on-site messages, and others.

Understand customer interactions

Gain insights on how customers respond to your messages across each channel.

Learn more about marketing channels >
eCommerce email templates
customer journey flow


Data driven audience targeting at its best.

customer journey flow

Unified customer profiles

Build and enrich customer profiles with web behaviors, campaign interactions, and eCommerce histories.

Dynamic segments

Easy rule-based segmentation builder to better define and cluster your customer base.

Predictive recommendation engine

Generate dynamic product suggestions for cross or upselling based on customer interests.

Learn more about dynamic segmentation >


Start fast with pre-built eCommerce automation journeys.

eCommerce automation recipes

Kickstart growth in minutes

Built-in eCommerce automation recipes to nurture, win-back, and convert with your site visitors.

100+ beautiful templates

Full library of pre-made templates for email, pop-up, and landing pages to customize for your brand.

Hands-on specialist support

Dedicated eCommerce specialist standing by to support your team with ideation and execution.

Learn more about campaign building >
eCommerce automation recipes
Chat operator image


Effective Customer Support and Omnichannel Engagement

Chat operator image

Built-in chatbot designed for retailers and eCommerce

Resolve your customers’ issues instantly with pre-determined conversations that will kick off the conversation.

Generate more sales with AI product recommendations

Promote your brand with efficient, AI-generated predictions based on previous visitor behavior.

Engage your audience with chat-derived automations and segments

Trigger custom-made messages to nurture or to follow up with your visitors. Personalize the experience with targeted automations and segments based on chat-related insights.

Learn more about Samaritan Omnichannel Chat >
Customer testimonials - Hugh Jordan

ContactPigeon has been excellent in engaging our online visitors to drive more revenue. The training provided to achieve that was also incredible.

Emily Culhane
Ecommerce Manager, Hugh Jordan

Easy Integrations with Top Platforms


Handy Omnichannel Customer Engagement Resources

Find useful resources like eCommerce guides, best practices and case studies of successful enterprises.

You don't need any customer engagement software.

You need the one that can deliver consistent business results. This is where we come in.