Conversion-Ready Profiles
Boost revenue with AI-powered chat and predictive product recommendations.
AI Chatbot for Retailers
Convert and sell with an omnichannel chatbot
Samaritan Chat delivers real-time personalized conversations and support powered by customer insights, product intelligence, and Menura AI
Powering Customer Experiences for Leading Retailers Globally
Why retailers choose Samaritan Chat
Higher conversion at point of decision
From discovery to checkout to post-purchase support, conversations guide customers forward instead of sending them elsewhere. Less bouncing. More momentum. Combined with Menura AI, shoppers get instant answers to product, sizing, pricing, and delivery questions at the exact moment hesitation could turn into abandonment. The result is smoother customer journeys and more completed purchases.
Better customer experience
Customers do not have to search, wait, or repeat themselves. Conversations feel helpful, contextual, and continuous across channels, building trust without slowing them down.
Lower support costs at scale
Automate high-volume questions and routine requests without sacrificing quality. Your team focuses on complex, high-value interactions instead of repetitive, manual replies.
Actionable insights from every conversation
Each interaction becomes data, revealing intent, friction points, and opportunities you can activate across marketing, merchandising, and support.
Menura AI
Retail intelligence built into every conversation
Purpose-built AI intelligence for retail, not generic chatbot logic. Customers discover products through natural language, receive smart, relevant answers, and move forward confidently. Menura AI adapts responses based on behavior, product data, and real-time signals, so every interaction feels timely, informed, and personal.
See Menura AI in Action Automation Triggers
Powerful triggers and conversation automation
Retailers can define when and how conversations begin—based on behavior, events, or lifecycle stage. Trigger chat engagements as part of your broader automation flows: during product browsing, at checkout hesitation, after cart abandonment, or post-purchase. Conversations become a natural extension of your customer journeys, not an interruption.
Agent Management
Human support, expertly orchestrated
When human intervention is needed, conversations are routed to the right agent based on availability, rules, or context. Teams manage interactions through intuitive dashboards that provide visibility into live chats, workloads, and performance.
Customer 360
One customer, one profile, total context
Every chat interaction is connected to the single customer profile.
Agents see who they are talking to, not just what is being said. During conversations, teams instantly understand customer value, churn risk, preferences, favorite products, and past behavior. This context enables smarter responses, better service, and more relevant recommendations, without asking customers to repeat themselves.
30% Higher conversions YOY for Celestino
Since starting with ContactPigeon, the ROI of our email campaigns was a surprise for us. Their technical expertise, platform features, and the human connection with their clients are invaluable for us.
Elias Seferelis, General Manager, Celestino
30%
Increased sales
58%
Higher conversions on bulk campaigns
30%
Higher open rates
Core features of Samaritan AI chatbot
Works seamlessly with ContactPigeon's customer engagement platform to unlock richer data, automations, and reporting.
Pre-Built Conversation Flows
Respond faster with reusable replies that ensure consistent and accurate answers.
Agent Review System
Visitors can rate agent performance, and ratings can be used as part of automation flows.
Multiple Chat Agents
Assign conversations across teams with role-based access and built-in data security.
Ticket Management
Organize support workflows and manage ongoing or resolved tickets effortlessly.
Built-In Dashboards
Manage real-time conversations through a fast and easy-to-use dashboard.
Push Alerts on Assignment
Agents receive instant push notifications for incoming conversations, enabling faster responses.
GDPR Compliant
Verify customer identity with two-step verification via email and mobile number before exchanging sensitive information.
Frequently asked questions for AI chatbot
First of all, why Samaritan chat?
Having both live chat and chatbot features, it is the perfect solution for the retail and eCommerce industry. ContactPigeon's chat has capabilities that will make your day-to-day conversations a lot more efficient and safe, offering a true omnichannel customer journey. Samaritan is an advanced helpdesk that stores and monitors data to generate profitable, smart automations and deeper segments.
What is an omnichannel chat?
An omnichannel chat unifies conversations across channels into a single, consistent experience, keeping context and customer history so agents and AI can respond faster and more accurately.
Why do retailers need an AI chat platform nowadays?
Because shoppers expect instant answers 24/7. An AI chat platform reduces support costs, improves conversion, and scales service without sacrificing quality.
What is the difference between traditional chat vs ContactPigeon's omnichannel chat solution?
Traditional chat is usually isolated and manual. Samaritan combines AI and agent workflows with customer data and automations for consistent, personalized conversations across the journey.
Is the omnichannel chat widget a stand-alone service or an add-on service of ContactPigeon's customer engagement platform?
It can work as a stand-alone widget, and it also integrates tightly with ContactPigeon's customer engagement platform to unlock richer data, automations, and reporting.